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These terms apply to sample orders, bulk orders, payments, production, customer designs, and shipment with RYX Apparel.
Sample orders are paid in advance, including applicable shipping and handling charges.
The sample cost may be adjusted against the customer's first bulk order, depending on the order quantity and agreed terms. Shipping charges remain the customer's responsibility unless otherwise agreed.
Sample production time depends on the design, fabric, customization, quantity, and sizes required. The estimated time will be confirmed when the sample order is placed.
RYX Apparel mainly accepts custom and bulk orders for teams, clubs, academies, sports brands, distributors, and other businesses.
Customers can provide their own designs, artwork, measurements, tech packs, or reference samples.
Single-item retail orders are not normally accepted.
Before production, the customer must approve the design, specifications, sizes, colors, quantities, and other order details. Changes requested after production has started may not be accepted.
Payment terms are agreed upon before the order is confirmed.
Advance payment or a deposit may be required before production starts. Payment requirements may vary according to the customer, order value, and order type.
Production will start after the required payment has been received and the order details have been approved.
Available payment methods will be confirmed by RYX Apparel before payment is made.
Customers may provide their own designs, logos, samples, drawings, artwork, and product specifications for manufacturing.
RYX Apparel uses this information only for the customer's order and does not share customer designs or product information with other customers without permission.
Confidentiality or non-disclosure agreements can be arranged when required.
Production starts after approval of the final design and order details.
RYX Apparel produces goods according to the approved specifications. Small variations may occur due to the nature of fabrics, dyeing, printing, embroidery, and other manufacturing processes.
Customers are responsible for checking the final specifications before approving production.
Shipping method, cost, and estimated delivery time are confirmed before dispatch.
Delivery time depends on the production schedule, shipping method, destination, customs clearance, weekends, and public holidays.
RYX Apparel is not responsible for delays caused by customs, courier services, weather, or other circumstances outside the company's control.
Any customs duties, taxes, or import charges are the responsibility of the customer unless otherwise agreed.
Cancellation requests must be made before production starts.
If materials have been purchased or production has started, cancellation may not be possible. Any costs already incurred may be charged to the customer.
The customer must check and approve the final:
Design
Colors
Logos
Names and numbers
Sizes
Quantities
Product specifications
RYX Apparel will manufacture the order according to the approved details.
For questions regarding these Terms and Conditions or an existing order, please contact RYX Apparel.